FAQ

                                             FREQUENTLY ASKED QUESTIONS

WHERE TO BUY:

Can I shop in person? 

What is Koze Rewards?

Our new rewards program that allows you to earn Koze Koins to redeem for future purchases. Please see our rewards page for more info. 

SHIPPING:

Where do you ship?
Currently we only ship within Canada and the US.

How long does standard shipping take?
Depending on your location, product availability and your delivery option, shipping may take anywhere from 6-10 business days. Please email if rush order needed. We will do our best to accommodate.

Do I qualify for free Local Pickup?
Anyone, please select "local pickup" at checkout. Please e-mail us at contact@kozekandles.ca to arrange pick up times. 

Do I qualify for free Delivery?
If you spend above our minimum you will qualify for free delivery

Do you offer contactless delivery/pickup options? 
We can do contact-less local delivery and pickup for convenience.

MATERIALS: 

How often are new scents added to the site? 
New scents are typically released as the seasons change. To stay in the know, please subscribe to our e-mail list. 
 
Are your candles safe for outdoor use?
For your safety and to prevent any fires or potential damages to property, we do not recommend the use of our candles outdoors, on any unstable surfaces, near any fans or anywhere windy.

Are your products free of harmful chemicals? 
Yes! We are proud to say that our candles and all products do not emit any harmful chemicals, no phthalates or parabens & our wax and scents are certified Vegan! 

How do I use your car diffuser?
Please see instructions on the car diffuser page or on the product itself. 

How do I use your reed diffuser? 
More reeds = more intensity. We recommend using all reed sticks for the best performance. Please flip your reed sticks periodically to refresh the scent.

REFILLS:

Which products are refillable? 
Car air fresheners, reed diffusers and foam soaps are all refillable